Refund & Returns Policy
Refund & Returns Policy
Last updated: June 2026
We want you to be completely happy with your purchase from The Perfume Point. If something isn't right, we're here to help.
Your Rights Under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits or excludes these rights.
Change of Mind — Returns
In addition to your rights under the Australian Consumer Law, we accept change-of-mind returns on sealed, unopened products within 30 days of purchase. To be eligible, the item must be in its original, undamaged packaging with all seals intact. For hygiene reasons, we cannot accept change-of-mind returns on opened or used fragrances. Return postage for change-of-mind returns is the customer's responsibility.
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or full refund — including return postage — at no cost to you.
How to Return an Item
- Email us at support@theperfumepoint.com.au with your order number and the reason for your return.
- We will provide return instructions and a return address.
- Once we receive and inspect the item, we will process your refund or replacement.
Refunds
Approved refunds are issued to your original payment method. Please allow 3–5 business days for the refund to appear in your account after it has been processed.
Contact Us
The Perfume Point — Australia
Email: support@theperfumepoint.com.au
